Operation Guide
Deskphone Quick User Guide
GRP261x/GRP2624/GRP2634 Quick User Guide
GRP261X/GRP262X/GRP263X/GRP2670 and GRP2650 User Guide
GRP260x Series Quick User Guide [GRP2604P/GRP2602G]
GXP21xx Series Quick User Guide
GXP16xx Series Quick User Guide
Feature Code
Feature Code | Enable Code | Disable Code | Description |
Call Forward Busy | *90 | *91 | |
Call Forward No Answer | *92 | *93 | |
Call Forward Always | *72 | *73 | |
Do Not Disturb (DNS) | *77 | *78 | |
Voicemail Access Code | *98 | Access anyone mailbox through extension number | |
My Voicemail | *97 | Access current Deskphone Extension Voicemail | |
Pickup Extension | *8 | Pickup ringing Extension, need enquire MYS | |
USING THE HEADSET OR SPEAKER
- Use the Speaker
Button to turn speaker ON/OFF.
- Use the Headset
button to use the headset once it had been connected.
MAKING A CALL
- Take Handset/Headset off-hook or press Speaker button or an available LINE key (activates speakerphone).
- The line will have dial tone and the corresponding line’s LED will turn green.
- If you wish, select another LINE key or another alternative SIP account.
- Enter the phone number.
- Press the SEND
button or press the “DIAL” soft key.
REDIAL
Press the SEND button when the phone is in idle state to call the last dialed number.
The phone will redial using the same SIP account as was used for the last call.
ANSWERING CALLS
Single Incoming Call
Answer call by taking Handset/Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button.
Multiple Incoming Calls
- When there is a call waiting, users will hear a Call Waiting tone .
- The next incoming call will appear on screen.
- Answer the incoming call by pressing the Answer softkey.
- The current call will be put on hold.
- Toggle between the calls using the UP or down button.
ENDING A CALL
End a call by pressing the end call softkey or hang up the phone.
CALL HOLD/RESUME
- Hold: Place a call on ‘hold’ by pressing the hold
Softkey.
- Resume call by pressing the the unhold
softkey or corresponding blinking line.
CALL TRANSFER
Assuming that you are in a call and wish to transfer the call to another party.
Blind Transfer
- press TRANSFER
button and choose Blind Transfer.
- Dial the transfer destination.
- Press on transfer
softkey.
Attended Transfer
- press TRANSFER
button and choose Attended transfer.
- Dial Transfer destination
number and press on dial softkey
- The first call will be put on Hold and a new call will be initiated with the transfer destination.
- When the second call is answered, Users could press on Switch
softkey to switch to the initial call (The second call will be put on hold) or press on transfer
softkey to complete the transfer.
5-WAY CONFERENCE
The GRP260x can host up to 5-way conference calls.
Initiate a Conference Call
- Establish the first call.
- While 1 call is active, press on conference/Invite
softkey and dial the second conference number.
- The conference will be established as soon as the dialed number answers the call.
- During the conference, The host can add other conference members by pressing on Invite
Softkey.
View Conference members
Users can view conference members by pressing on the group members softkey , Information related to conference members will then be shown.
Kick Conference members
During conference, press on conference info softkey to view conference members. Then use UP/DOWN softkey to select a member and press on kick
softkey.
Hold The Conference
- During active conference , press on hold
softkey to hold all conference parties.
- Press on Unhold
softkey to resume the conference call.
End The Conference
The conference will be terminated for all parties if the conference initiator hangs up or presses end call softkey .
FORWARD CALLS
When there is an incoming call, users could choose to not take call and forward it to another number instead by pressing on the Forward/ Transfer softkey and then dial the forward target number and press on
again, the call will be then immediately forwarded to that number.
VOICEMAIL MESSAGE
A blinking green MWI (Message Waiting Indicator) indicates a message is waiting.
- Press the Message
button to retrieve the message.
- Use UP/Down keys to choose the account you want to access its voicemail and then dial the voicemail access number.
- An IVR will prompt the user through the process of message retrieval.
Each account requires a voicemail portal number to be configured in the “voicemail access number” field in WEB interface.
MUTE/DND
The mute button can be used to either set the phone on mute or on DND depending on how “Mute key function while idle” option is configured on the web interface. If it’s set to “DND”, clicking the mute button while idle will put the phone in DND mode and DND
icon will be displayed on top of LCD screen . If set to “Idle Mute”, Pressing on mute key will set the phone on mute. DND can be enabled when the phone is on idle state by pressing the DND
softkey.
VOLUME ADJUSTMENTS
Use the volume button to adjust the ring volume when the phone is idle. Press the volume button during an active call to adjust the call volume.
GBX20 is Expansion Module for Operator monitor each extension status
If user would like to manage the expansion yourself, please let your IT/Admin know it, else every time we change the setting the Zero Configuration will overwrite your setting.
Remark:
GBX20 is only support GRP2615, GRP2624, GRP2650, GRP2670, GXV3350 and GXV3450
Each GBX20 support 20 Key with 2 pages = 20 key with 40 items
GBX20 total support 4 units = 80 key with 160 items
Step 1:
Sign in your deskphone
Username: user
Password: 123456
Step 2:
Programmable Keys
- Extension total have 1 to 4 Keys, each keys for each GBX20
- GBX20 bottom have Left and Right button for change the pages, total 2 pages is 40 items.
- Extension 1 Keys inside have 40 items, first 20 items is on your GBX20 Line key, 21 to 40 on 2 pages.
Step 3:
For setup the key, you can select Speed Dial or Busy Lamp Field (BLF)
Speed Dial
- Value = <dial number>
- Label = Label show on GBX20
Busy Lamp Field (BLF)
- Value = <Extension number>
- Label = Label show on GBX20
If you are using GRP2604P or GRP2650, your DeskPhone was support MPK.
If user would like to manage the expansion yourself, please let your IT/Admin know it, else every time we change the setting the Zero Configuration will overwrite your setting.
Step 1:
Sign in your deskphone
Username: user
Password: 123456
Step 2:
Programmable Keys > Virtual Multi-Purpose Keys
Step 3:
For setup the key, you can select Speed Dial or Busy Lamp Field (BLF)
Default
This is use the Line key for display and use the Line / Extension
- Account = <Select Account>
Speed Dial
This is use for speed dial
- Value = <dial number>
- Label = Label show on GBX20
Busy Lamp Field (BLF)
This is use for Monitor Extension status, the extension on the phone and use it for transfer or internal call
- Value = <Extension number>
- Label = Label show on GBX20
eFax that mean you can Sent fax by Email and receive Fax by Email.
Please enquires IT/Admin about eFax Email for In/Out and eFax Number
1. eMail for sent out fax use
2. eMail for receive fax
3. eFax Number for receive fax.
eFax sending out
New a email to <eFax email>
Subject is <Fax Number>
Attachment is Fax content
After email out you will receive notification email for sent fax status
When someone fax to you, you will receive the fax by email, remember please consult with your IT/Admin make sure your email can receive the fax.
Ask your IT/Admin to get the UCM WebUI Access link
Username: operator
Password: U???????? <Ask IT/Admin>
Extensions page you can modify extension name and SIP Password
CDR can check in/out call record, also can hear the recording.
Recording Page only show record call.
Concept about Zero Configuration
Zero Config will assign setting to the device :
Concept is
Zero Setting A ----> Desk Phone Setting A
Zero Setting B ----> Desk Phone Setting B
Zero Setting C ----> Desk Phone Setting C
Desk Phone Setting D
After finish the Zero Configuration you need manual click update the desk phone, and setting will be assign to desk phone immediate, for above flow A,B,C setting will overwrite existing Deskphone A,B,C setting, however no D setting on Zero Config, so DeskPhone Setting D will keep no change.
e.g. : When you assign the DeskPhone Line2 is EXT108 on Zero config, then you wanna to cancel it, you will uncheck the options on Zero Config, but the Deskphone will still show Line2 is EXT108, because uncheck from Zero Config will not assign setting to overwrite the Phone setting, so Line2 will keep no change. The only way is access the DeskPhone WebUI and modify on the Deskphone setting.
Assign Extension for Desk Phone
Zero Configuration can easy assign the Extension to deskphone, without to known the SIP password and setting, just click "Edit" in Options
Account 1 select the Extension and done.!
Another options is Global Policy to standard on deskphone with same setting, such as Language and Date Time Format.