Screenconnect / ConnectWise!

Step 1:

Please contact MY System Support Engineer to get remote invitation e-mail first.

Step 2:

This is example e-mail, just click "Join Now" to download remote client          

Step 3:

Save and Run the "ConnectWiseControl.Client.exe" file

Step 4:

After run "Screenconnect" icon will show in the system tray and we will see you are online.

Step 5:

You can double click the "ScreenConnect" icon and text message to us.

Step 6:

After remote you can right click "Screenconnect" icon and "Exit" the session, then we can't remote anymore.

Step 1.

Sometime your problem is can't access the e-mail, so you can go to our Screenconnect site to join the session.

http://sc.mys.com.hk:8040    

Step 2.

Enter your Secure Code, this code you should call our engineer to get the code for remote session

     

Step 3.

After enter the Secure Code you can click  << This icon

   

Step 4.

Click "Launch", "Allow", "Run anyway", "Accept" or "Yes" to start the application

     

Step 5

After session is connected, screen right-down coner will show ScreenConnect icon and waiting host to remote.

     

Step 6

After remote support, Host will disconnect the session and you will receive the following screen

Or you can right click the ScreenConnect icon and click Exit to close the remote session

	< Download ScreenConnect.ClientSetup.exe for Windows
	< Download ScreenConnect.ClientSetup.msi for Windows
	< Download ScreenConnect.ClientSetup.pkg for Mac

   

Step 1.

After click may show the following screen, please click "Save", "Keep" or "Run"

     

Step 2

Double click the "Elsinore.ScreenConnect.ClientSetup.exe" to start the Desktop Client", if pop-up the following screen, please click "Run anyway", "Allow", "Accept"

     

Step 3

waiting for the installation, it may pop-up to require grant permission, please click "Run anyway", "Run", "Allow" or "Accept"

     

Step 4

After install the right-down corner will show the "ScreenConnect" icon

     

Step 5

You can double click the icon you message Support Engineer and check the connection status.

   

Remark :

We disabled "Exit" function for resident install, if you want screenconnect please uninstall on Control Panel or send message to support.